Widerrufsrecht

Return Policy
Last updated: 05/04/2026

At NordFeel, we stand behind the quality of our products and want you to shop with confidence.

Our goal is simple: to offer a fair, transparent, and trustworthy shopping experience inspired by the Nordic standard of honesty and quality.

 

RETURNS & WARRANTY POLICY

At NordFeel, we are dedicated to the highest standards of craftsmanship and Nordic resilience. Due to the premium nature of our products, our return and warranty policies are designed to be transparent, fair, and aligned with international freight logistics.

 

Premium Saunas, Hot Tubs & Cold Tubs

Our primary collections are custom-crafted, built-to-order, and involve specialized international freight logistics. For these reasons, we do not accept standard returns for change of mind on made-to-order or heavy freight items.

Instead of processing traditional returns, we focus on uncompromising quality. Every product is backed by our 24-Month Guaranteed Warranty covering structural components and craftsmanship.

 

Damaged or Defective Items Upon Delivery

Your experience is our priority. Please inspect your order immediately upon delivery. Should any logistical damage occur in transit, or if an item arrives defective, you must document it with clear photographs and contact our support team at contact@nordfeel.com within 48 hours of delivery. Depending on the specific situation, we will make it right through:

• Sending necessary replacement parts

• Professional repair solutions

• A full or partial replacement

 

Hygiene & Safety

To maintain strict safety and hygiene standards, items that have been installed, modified, or used (e.g., tubs filled with water) cannot be returned or exchanged under any circumstances.